About Us
Frequently Asked Questions
Find answers to common questions about our LED lighting products, ordering, and support.
Common Questions
Custom engineering FAQ
What is the minimum order quantity for custom fixtures?
We work with projects of all sizes. Standard custom modifications (wattage, CCT, lens options) have no minimum. For fully custom-engineered fixtures with new tooling, minimums vary by complexity — we'll discuss this during your consultation.
Can you match an existing fixture I need to replace?
Yes. Send us the existing fixture specs, photos, or a sample and we'll engineer an LED replacement that matches the form factor, mounting, and optical requirements while dramatically improving efficiency.
Do you provide IES files and photometric data?
Absolutely. We provide IES files for all standard and custom products, along with full photometric reports from accredited testing labs. For lighting design projects, we also deliver AGi32 or DIALux layout files.
What is included in a lighting design/layout?
Our complimentary lighting design service includes: fixture selection and placement, photometric analysis showing foot-candle levels, energy calculations comparing existing vs. proposed, ROI projections, and a full parts list with pricing. Just provide your floor plans or space dimensions.
What certifications can you provide for custom fixtures?
Fixtures carry UL or ETL safety listings and, on most models, a DLC listing (Standard or Premium); FCC and ENERGY STAR appear on specific models, as stated on each spec sheet. Custom designs can be certified to the standards a project requires. We also support IP65+ ratings for wet/harsh environments and can work with project-specific requirements like Buy American Act compliance.
How does UVC fixture customization work?
Our UVC engineering team designs germicidal solutions for air, surface, and water disinfection. We hold 7 UVC patents and can customize dosage, wavelength, chamber design, and safety interlocks for your specific application. We provide log reduction data and can assist with any regulatory requirements.
What is the typical lead time for custom orders?
Standard custom modifications typically ship in 2–4 weeks. Fully custom-engineered fixtures with new tooling or prototyping generally take 4–8 weeks. We offer expedited timelines for urgent projects — just let us know your deadline.
Rebates & Incentives
Commercial LED rebate FAQ
See what your project qualifies for with our Rebate Finder.
How much can I get back from a lighting rebate?
Commercial programs pay either a set amount per fixture, by fixture type and wattage band (prescriptive), or an amount per first-year kilowatt-hour saved (custom). The amount is set by your utility and depends on your state, the program and the fixtures you install. Check what is available with our Rebate Finder, then we confirm your precise number before you buy.
Do I have to do the rebate paperwork myself?
No. We confirm the program, prepare the documentation, and work directly with your utility so the rebate actually lands in your account. That service is included when you buy your fixtures from us.
Are Go Green LED fixtures eligible for rebates?
Most of them. Twenty-five Go Green LED models carry a DLC listing, the qualification almost every utility program requires, and 14 of those are DLC Premium, which typically earns the highest available rebate tier. The listing for each model is on its product page; programs check the exact model number.
Can I combine a utility rebate with the federal 179D tax deduction?
Usually yes. Utility rebates and the Section 179D deduction (up to $5.94 per square foot with labor standards met) generally stack. 179D is closed to projects beginning construction after June 30, 2026. A tax professional confirms your specific 179D eligibility.
What if my state or utility has no program?
You very likely still qualify for the federal 179D deduction, and we will check for local or electric-cooperative incentives in your area. There is almost always a path to savings.
Are the rebate amounts shown guaranteed?
No. Programs change and budgets can run out mid-year, so the amounts are a research-based guide. We confirm your exact, current rebate for your specific project before you order, so there are no surprises.